Last updated: February 9, 2022
The privacy of your data — and it is your data, not ours! — is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will.
This policy applies to Notesally, a product built and owned by Ampyard Private Limited.
What we collect and why
Our guiding principle is to collect only what we need. Here’s what that means in practice:
Identity & access
When you sign up for Notesally, we typically ask for identifying information such as your name, email address, and maybe, a company name. That’s just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We sometimes also give you the option to add a profile picture that displays in our products, but we do not normally look at or access that picture. We’ll never sell your personal info to third parties.
We use Stripe as our payment processor. When you pay for a Notesally subscription, Stripe asks for your credit card and billing address. You also have an option of adding a India GST ID with your billing address. That’s so we can charge you for service, calculate taxes due, and send you invoices. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and as-of billing address, for account history, invoicing, and billing support. We may store your billing address to calculate any GST due in India, to detect fraudulent credit card transactions, and to print on your invoices.
Information from your CRM
If and when you choose to connect your Notesally account to your CRM account (Salesforce, Hubspot, etc), we use OAuth 2.0 to connect with the CRMs, so that you can see what data from your CRM is exposed to Notesally, before you connect your CRM account. We use the information from CRM to provide you meaningful action item suggestions when you use Notesally. We may cache information related to your in-app choices in our encrypted database in order to pre-populate certain fields in the suggested action items. Under no condition, except for debugging with your consent, Notesally employees can see what information is there in your CRM. All our interactions with your CRM are encrypted and using approved APIs.
When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. We sometimes track specific link clicks to help inform some design decisions. However, all of this information is collected with IP anonymization so that they cannot be tracked directly to you.
We use third-party web analytics software namely Google Analytics and Traek.
Cookies and Do Not Track
We do use persistent first-party cookies to store certain preferences, make it easier for you to use our applications, and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org.
At this time, our sites and applications do not respond to Do Not Track beacons sent by browser plugins.
When you write to Notesally with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.
We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.
Information we do not collect
We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.
We also do not collect any biometric data. In case of Google sign-in, your Google profile picture is shown on the application, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.
When we access or share your information
Our default practice is to not access your information. The only times we’ll ever access or share your info are:
To provide products or services you’ve requested. We do use some third-party services to run our applications and only to the extent necessary process some or all of your personal information via these third parties. You can view the list of third-party services we use in each product:
Sub-processors of Notesally Website
We use third party subprocessors, such as cloud computing providers and customer support software, to run the Notesally website. We establish GDPR-compliant data processing agreements with each subprocessor, extending GDPR safeguards everywhere personal data is processed.
The following is a list of personal data subprocessors we use.
- Amazon Web Services. Cloud services provider
- Traek - Analytics and Chat Provider
- Calendly - Calendar management for demos
- Hubspot - CRM system for blog subscribers
- Google Workspace - Google Workspace forms for Contact form
Sub-processors of Notesally Application
We use third party subprocessors, such as cloud computing providers and customer support software, to run the Notesally application. We establish GDPR-compliant data processing agreements with each subprocessor, extending GDPR safeguards everywhere personal data is processed.
The following is a list of personal data subprocessors we use.
Having subprocessors means we are using technology to access your data. No Notesally human looks at your data for these purposes unless an error occurs that stops an automated process from working and requires manual intervention to fix. These are rare cases and when they happen, we look for root cause solutions as much as possible to avoid them from reoccurring.
We also use some other processors for other business functions, which you can see here:
- Google Workspace - Communications provider for Notesally team
- Hubspot - CRM system
- Salesforce - Alternate CRM System
- Chanty - Internal communication software
To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your account to help you with a Support case, we will ask for your consent before proceeding.
To investigate, prevent, or take action regarding illegal or restricted uses. Accessing a customer’s account when investigating potential abuse is a measure of last resort. We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process. If we do discover you are using our products for a restricted purpose, we will report the incident to the appropriate authorities.
When required under applicable law.
Ampyard Private Limited is an Indian company.
- If the law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring we share data, we have to comply. Otherwise, we flat-out reject requests from local and federal law enforcement when they seek data. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.
- If we get an informal request from any person, organization, or entity, we do not assist. If you are an account owner who wants to export data from their accounts, you can do so by sending an email to email@example.com from your registered email address, including the wording ‘Data Export’ in the subject.
- If we are audited by a tax authority, we may be required to share billing-related information. If that happens, we only share the bare minimum needed such as billing addresses and tax exemption information.
Your rights with respect to your information
At Notesally, we apply the same data rights to all customers, regardless of their location. Currently some of the most privacy-forward regulations in place are the European Union’s General Data Protection Regulation (“GDPR”) and California Consumer Privacy Act (“CCPA”) in the US. Basecamp recognizes all of the rights granted in these regulations, except as limited by applicable law. These rights include:
- Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
- Right to Correction. You have the right to request correction of your personal information.
- Right to Erasure / “To be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers. Fulfillment of some data deletion requests may prevent you from using Notesally’s services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
- Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority. To identify your specific authority or find out more about this right, EU individuals should go to https://edpb.europa.eu/about-edpb/board/members_en.
- Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information. (Again: we never have and never will sell your personal data.)
- Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
- Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
- Right to not be subject to Automated Decision-Making. You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
- Right to Non-Discrimination. This right stems from the CCPA. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights (such as the right “to be forgotten”) may, by virtue of your exercising those rights, prevent you from using our Services.
Many of these rights can be exercised by signing in and directly updating your account information or by sending an email to firstname.lastname@example.org.
If you have questions about exercising these rights or need assistance, please contact us at email@example.com or at Notesally, Ampyard Private Limited, BHIVE, No. 148. BBMP No. 170/148, 5th Main Road, Sector-6, HSR Layout, Bengaluru, Karnataka, India - 560102.
For requests to delete personal information or know what personal information has been collected, we will first verify your identity using a combination of at least two pieces of information already collected including your user email address. If an authorized agent is corresponding on your behalf, we will first need written consent with a signature from the account holder before proceeding.
If you are in the EU, you can identify your specific authority to file a complaint or find out more about GDPR, at https://edpb.europa.eu/about-edpb/board/members_en.
How we secure your data
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.
We have secured the data in the database by encrypting the database at-work. Our servers decrypt the data to send it to you when you need it.
What happens when you delete data in your product accounts
We also delete your data after an account is cancelled. In this case, there is no period of data being kept in an accessible trash can so your data are purged within 60 days. This applies both for cases when an account owner directly cancels and for auto-cancelled accounts.
Location of site and data
Our products and other web properties are operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.
When transferring personal data from the EU
The GDPR requires that any data transferred out of the EU must be treated with the same level of protection that the EU privacy laws grant. The privacy laws of the United States generally do not meet that requirement. That is why since GDPR went into effect, Notesally has offered a data processing addendum.
We have incorporated a Data Processing Addendum to our Terms of Service that is in effect when the GDPR applies to your use of Notesally Services to process Customer Data as defined in the DPA. You can find the DPA linked within clause 7 of the Uptime, Security and Privacy section. The DPA includes the European Commission’s Standard Contractual Clauses (both controller-processor and controller-controller) to extend GDPR privacy principles, rights, and obligations everywhere personal data is processed. The DPA is extensive so to aid our customers, we have provided both a summary of what they mean and how Notesally upholds our responsibilities in our Privacy Regulation Reference. If you prefer to have an executed copy of the Data Processing Addendum, you may write to us at firstname.lastname@example.org. Regardless of whether you execute or not, we protect and secure your data to the high standards set out in the addendum.
There are also a few ad-hoc cases where EU personal data may be transferred to the US related to Notesally operations. For instance, if someone in the US comments on our company blog or a customer participates in one of our infrequent surveys or someone applies to one of our open positions or buys swag on our company shop. Such transfers are only occasional and transferred under the Article 49(1)(b) derogation under GDPR.
We commit to resolving all complaints
In case any complaint arises about the items laid out in this policy, we agree to exhaust all reasonable options to amicably resolve the said dispute or claim within 30 calendar days of the notice of such complaint.
In case of the dispute or claim being unresolved after 30 calendar days from notice, Ampyard may choose to resolve it by a binding arbitration as per Indian Arbitration and Conciliation Act, 1996.
- Such disputes or claims will not be arbitrated for a group of customers but only each individual customer as a party
- You agree to resolve the disputes and claims through arbitator appointed by Ampyard, as per the Indian Arbitration and Conciliation Act, 1996, on behalf of both parties.
- Arbitration will take place in Bengaluru, India
- Arbitration will be conducted in English
- Any fees towards conducting the arbitration will be equally divided between Ampyard and the party.
Changes & questions
We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will also announce them on our company blog.